Discard the ticket

This method is triggered in case of fail during ticket_create procedure. Currently there could be two main reasons resulting in this method: connection lost or unsatisfactory result.

Request fields:

AttributeData TypeDescription

operator

string

Name of the operator as registered on the system

ticket_id

string

Ticket id

reason

string

Reason for discard action

Sample request:

{
    "action": "ticket_discard", 
    "data": {
        "operator": "operator-code",
        "ticket_id": "1330556611374148608",
        "reason": "some-reason"
    }
}

Sample response:

Response: 200
Doesn't require any payload

Last updated